Now serving select markets across the U.S.
Beyond Clean. TotalCare.
Trust & Safety

Your home deserves more than
a stranger with a bucket.

We built TotalCare around one belief: the person cleaning your home should be someone you can trust completely. Here is exactly how we make that happen.

Book with Confidence
24hr Re-Clean Guarantee
$1M Liability Insurance
100% Fully Vetted & Background Checked

Beyond Clean. TotalCare.

Safety at a Glance

Everything you want to know
before you let us in.

Background checks Yes, every professional, powered by Checkr
Identity verification Yes, government-issued photo ID
Sex offender registry check Yes, nationwide search
Liability insurance Yes, $1,000,000 per occurrence
Cleaner continuity on recurring visits We aim for the same cleaner; every cleaner has your notes and preferences
Satisfaction guarantee Yes, 24-hour re-clean, no questions asked
Entry without you present Yes, access instructions accepted at booking
Damage claims Yes, reported and resolved within 48 hours
Ongoing quality monitoring Yes, quality check after every clean
The Vetting Process

10 points between a stranger
and your front door.

Most cleaning companies do a background check and call it done. We built a 10-step process because your family deserves more than a checkbox. Every TotalCare professional passes every step. No exceptions.

"We ask the same question about every professional we bring on: would we trust this person in our own home? If the answer is anything less than absolutely, they don't make it through."
Jason Boyd & Carlos Montesdeoca — Co-Founders, TotalCare Cleaning
Gate 1: Application Review
Steps 1 through 3
1

Written Application

Every candidate submits a detailed application covering work history, cleaning experience, and professional references. Each application is thoroughly evaluated before a candidate advances to the next step.

2

Signed Professional Conduct Agreement

Every professional approved to join the TotalCare network must sign a binding Professional Conduct Agreement before their first booking. The agreement covers client privacy, proper handling of personal property, and zero-tolerance policies for theft and misconduct. It also includes an explicit commitment to follow the TotalCare Standard on every single visit — no exceptions, no shortcuts.

3

Insurance Coverage

Every job is backed by TotalCare's $1,000,000 general liability policy. Coverage is in place before a professional's first booking is ever assigned, so every home we service is protected on every single visit.

Gate 2: Interview
Steps 4 through 6
4

15-Minute Phone Screen

A structured 15-minute phone interview with a member of the TotalCare team. We evaluate communication skills, reliability track record, professionalism, and whether the candidate's values genuinely align with the TotalCare standard. Most candidates do not advance past this stage.

5

Values and Judgment Assessment

Candidates are presented with real-world home service scenarios and asked how they approach them. A client's pet, a fragile item, a last-minute preference. We are looking for the kind of judgment and care that cannot be taught.

6

Identity Verification

We verify government-issued photo ID for every professional. We confirm the identity matches the application and cross-reference all information provided before moving to the background check stage.

Gate 3: Background Check
Steps 7 through 10
7

National Criminal Background Check

Every professional passes a comprehensive national criminal background check powered by Checkr the same platform used by Uber, Lyft, and thousands of trusted service companies. Zero exceptions.

8

Sex Offender Registry Check

We run a nationwide sex offender registry search on every candidate. For the safety of your family especially your children this is a non-negotiable part of our process.

9

Client Expectations Orientation

Before their first clean, every professional reviews our client expectations guide covering the TotalCare Standard, communication preferences, and home care standards. This ensures every client receives a consistent, quality experience from day one.

10

Ongoing Quality Monitoring

Vetting doesn't stop at hiring. Every clean is followed by a client quality check. Professionals are monitored continuously any concern triggers immediate review. Your ongoing safety matters as much as the first visit.

TotalCare shield
The TotalCare Guarantee

If something is not right after your clean, we make it right. No arguments, no hoops, no hassle.

  • Contact us within 24 hours of your clean
  • We return to re-clean the area at no charge
  • Every professional we send is accountable for the visit they work
  • We stay accountable until you are completely satisfied
  • No sales calls. No pressure. Just results.
Our Promise

We treat your home
like it's our own.

TotalCare was built by people who were frustrated with the same thing you are unreliable cleaners, strangers with no accountability, and services that disappear the moment something goes wrong.

We built the company we wished existed. Every policy, every process, every standard was designed with one question in mind: would we be comfortable with this in our own home?

The answer to every part of TotalCare is yes. And we stand behind it completely.

Book Your First Clean
Protection & Coverage

Every visit is fully
covered and protected.

Beyond our vetting process, every TotalCare clean is backed by comprehensive coverage so you never have to worry about what happens if something goes wrong.

$1M Liability Insurance

Every TotalCare visit is backed by our $1 million general liability policy. If anything in your home is accidentally damaged during a clean, you are fully protected.

Consistent Professional

We do our best to send the same cleaner each visit. When we can't, your new cleaner arrives with your home's notes, before-and-after pictures from past visits, and your preferences on file, so if you like anything done a certain way, it still gets done that way.

No Sales Calls. Ever.

When you book with TotalCare, you will never receive an unsolicited sales call, upsell pressure, or marketing calls. We communicate only when it's relevant to your service. Your time and privacy are respected.

Common Questions

Safety questions
answered honestly.

Will I always get the same person?

We keep the same professional on your home whenever we can, but we stop short of promising it, because a promise we cannot always keep is worth nothing. What does not change is the clean: every TotalCare professional works the same TotalCare Standard checklist and the standing notes on your home.

What if I'm not home during the clean?

Many of our clients aren't home. You can provide entry instructions through your booking account. Every professional has been identity-verified and background-checked so you can feel confident leaving them in your home.

What happens if something is damaged?

Contact us within 24 hours and we handle it immediately. Our $1 million liability policy covers accidental damage. We have never left a client responsible for something that happened during a TotalCare clean.

Can I request a different professional?

Absolutely. No questions asked, no awkward conversations. Simply contact us and we will rematch you with a new professional. Your comfort in your own home is the only thing that matters.

Are your professionals employees or contractors?

TotalCare professionals are independent contractors. They are fully vetted and trained to the TotalCare Standard, and every visit is backed by our liability insurance. You get the quality assurance of an employee with the flexibility of a professional who takes ownership of their work.

How do I know the background check is thorough?

We use Checkr the same national background screening platform trusted by Uber, Lyft, and thousands of major companies. It covers national criminal records, sex offender registries, and identity verification. Not a simple Google search.

Ready to book with complete confidence?

Beyond Clean. TotalCare.

Every TotalCare professional has passed all 10 vetting steps. Your home and your family are protected.

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